Please understand that this is a Print-On-Demand business. When an order is placed, the item is then sent into production. Once the production process starts, you will not be able to cancel your order. In some cases, you will have only 24 hours to cancel an order. After that 24 hour mark, you will not be able to cancel your order. Returns will also not be accepted for any reason other than the qualifications listed below. Please read the return policy carefully before requesting a return.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Items due to buyers' errors are non-refundable. Since products are printed products, no refunds or credits will be given for any other reason than a misprint, damaged item, or if the product does not match the fulfillment information (e.g., the printed image is incorrect, the product is the wrong type, color or size, etc.)
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.